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Frequently Asked Questions
Quick answers to common questions about HeavyBase
All Topics
Trust & Why Free
Security & Privacy
Getting Started
Work Orders
Technicians
Invoicing & Payments
Parts & Inventory
Scheduling
Billing & Payments
Technical
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Trust & Why Free
How is HeavyBase actually free? What's the catch?
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Trust & Why Free
Will you start charging later once I'm locked in?
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Trust & Why Free
Why should I trust a free product over established paid software?
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Trust & Why Free
Are you going to sell my customer data?
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Trust & Why Free
What if HeavyBase shuts down?
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Trust & Why Free
Who is behind HeavyBase?
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Security & Privacy
How do you protect my customer data?
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Security & Privacy
Where is my data stored?
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Security & Privacy
Is payment information secure?
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Security & Privacy
Can other shops see my data?
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Security & Privacy
Do you back up my data?
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Security & Privacy
What happens if there's a data breach?
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Security & Privacy
Is my data encrypted?
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Security & Privacy
Who has access to my data?
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Getting Started
How do I set up my shop for the first time?
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Getting Started
How do I add technicians and service writers?
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Getting Started
What's the difference between Device Mode and regular login?
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Work Orders
How do I create a work order?
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Work Orders
How do I send an estimate for customer approval?
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Work Orders
What do the work order statuses mean?
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Work Orders
How do I assign a job to a technician?
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Technicians
How do techs clock time on jobs?
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Technicians
How does the Digital Equipment Inspection (DVI) work?
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Technicians
Can techs look up parts?
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Invoicing & Payments
How do I convert a work order to an invoice?
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Invoicing & Payments
How do I record a payment?
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Invoicing & Payments
How do I set up sales tax?
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Parts & Inventory
How do I look up parts from suppliers?
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Parts & Inventory
How does the parts markup matrix work?
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Parts & Inventory
Can I track my own parts inventory?
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Scheduling
How do customers book appointments online?
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Scheduling
How do I manage appointments?
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Scheduling
Can I block off times when I'm not available?
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Billing & Payments
Is HeavyBase really free?
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Billing & Payments
How does HeavyBase make money?
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Billing & Payments
What are premium features and how do I unlock them?
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Technical
Can I use HeavyBase on my phone/tablet?
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Technical
How do I import data from my old system?
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Technical
Is my data backed up?
Still Have Questions?
Our support team is happy to help!
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support@shopbasehq.com
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Getting Started Guide
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